Privacy Policy

Understanding Our Privacy Policy

This Privacy Policy describes how KidJoy Lab (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website or make a purchase. By using our website, you agree to the terms outlined in this policy.

1. Personal Information We Collect

We collect personal information that you provide when you interact with our website, including:

  • Information You Provide
  • Name
  • Email address
  • Shipping & billing address
  • Payment details (processed securely, we do not store card numbers)
  • Phone number (optional)
  • Order details
  • Messages or inquiries submitted through forms

Information We Automatically Collect. When you browse our site, we automatically collect:

  • IP address
  • Device information (browser type, operating system)
  • Cookies
  • Pages viewed
  • Time spent on pages
  • Referring websites

This helps us improve website performance and customer experience.

Information From Third Parties. We may receive information from:

  • Payment gateways (Shopify Payments, PayPal, etc.)
  • Advertising partners (Meta, Google, TikTok)
  • Analytics tools (Google Analytics, Shopify Analytics)

2. How We Use Your Information. We use your information to:

  • Process and deliver your orders
  • Communicate with you about your purchase
  • Provide customer support
  • Improve and personalize your shopping experience
  • Prevent fraud and enhance security
  • Send promotional emails (only if you opt in)
  • Analyze site behaviour and optimize marketing

3. Sharing Your Information. We never sell your personal information. We only share information with trusted third parties who help us operate our business:

Examples of third-party service providers include:

  • Shopify (e-commerce platform)
  • Payment processors (Stripe, PayPal, Shopify Payments)
  • Shipping carriers
  • Email marketing platforms
  • Analytics tools
  • Advertising platforms

These providers only receive the information needed to perform their services.

4. Cookies

We use cookies to improve your browsing experience. Cookies help us:

  • Remember your preferences
  • Keep items in your shopping cart
  • Understand how visitors use our site
  • Show relevant ads

You can disable cookies in your browser settings, but some features may not work properly.

5. Behavioural Advertising

We may use your information to show you targeted ads on platforms such as Facebook, Instagram, TikTok, and Google.

6. Do Not Track (DNT)

Please note that some browsers offer a Do Not Track signal. Our site does not alter data collection in response to DNT signals.

7. Data Retention

We keep your order information for our records unless you request that we delete it.

8. Security

We use industry-standard security measures to protect your information, including:

  • SSL encryption
  • Secure servers
  • Limited-access internal systems

However, no method of transmission online is 100% secure.


9. Your Rights

Depending on your region (e.g., EU, UK, California residents), you may have the following rights:

  • Access to personal data we hold
  • Correction of inaccurate information
  • Request deletion of your data
  • Request a copy of your data
  • Opt-out of marketing communications

To exercise your rights, contact us at: 📧 support@kidsjoylab.com

10. Minors

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from minors. If a parent or guardian believes information has been collected from a child, contact us to remove it.

11. Changes to This Privacy Policy

We may update this policy occasionally to reflect changes in our practices or legal requirements. Updates will always be posted on this page with the revised date.

12. Contact Us

If you have any questions about this Privacy Policy, you can contact us at: 📧support@kidsjoylab.com

What is Privacy and Why It Matters

Privacy refers to the right of individuals to keep their personal information secure and confidential. It matters because everyone deserves to control who has access to their data. When organizations respect your privacy, they build trust, which is essential in any relationship. Therefore, understanding your rights and how your data is managed can empower you to make informed decisions.

How We Protect Your Privacy

We implement strict security measures to safeguard your information against unauthorized access and breaches. We use advanced encryption methods, secure servers, and regular audits to ensure your data remains private. However, it’s also vital for you to take precautions while sharing information. Hence, always be cautious about the data you provide online.

Your Rights Under Our Privacy Policy

As a user, you have the right to access, modify, or delete your personal information. We provide clear guidelines on how you can exercise these rights. This transparency is crucial because it allows you to be proactive about your privacy. Therefore, if you have questions, you should feel free to contact us anytime.