Return & Refund Policy
Understanding Our Return Policy
At KidJoy Lab, your satisfaction means everything to us. If you're not completely happy with your purchase, we're here to help.
Return Window
You can request a return within 15 days of receiving your order.
Return Conditions
- Items must be unused.
- Once we receive your return, we'll inspect the item. If it shows signs of use, we won't be able to approve the return.
- To start a return, please contact our customer service team with your order number and reason for return.
Return Shipping
- If the item is defective or incorrect, return shipping is free-we've got it covered.
- For all other returns, you'll be responsible for the return shipping costs.
Refunds
Once your return is received and approved, we'll process your refund to the original payment method within 1-3 business days.
What Is Our Return Policy?
Our return policy is designed to provide you with peace of mind when making a purchase. You have up to 30 days to return an item if you are not completely satisfied. This means that whether you've changed your mind or found a defect, you can return it easily. However, please ensure that the item is unused, in its original packaging, and includes all accessories. So, keep your receipts safe, as they will help expedite the return process.
How to Initiate a Return
Initiating a return is simple and straightforward. First, contact our customer service team via email or phone to notify them of your wish to return. They will provide you with a return authorization number and further instructions. Remember, because we want to ensure that every return is processed accurately, following these steps carefully is essential. Once your return is approved, you can send the item back using a trackable shipping method.
Refund Process and Timeline
Once we receive your returned item, our team will thoroughly inspect it. If everything meets our return criteria, we will process your refund within 5-7 business days. However, depending on your bank, it may take additional time for the funds to reflect in your account. Therefore, it’s important to know that we strive to make the refund process as efficient as possible so that you can enjoy your shopping experience without any worries.