Shipping Policy
Our Comprehensive Shipping Policy
Order Cancellation
Once an order is placed, it enters processing immediately and cannot be cancelled. If you'd like to return your order after it arrives, please contact our support team to start the return process.
Lost or Missing Packages
Please double-check your shipping address before placing your order. KidJoy Lab is not responsible for incorrect addresses provided at checkout.
If the error is on our end, we'll take full responsibility and send a replacement at no cost.
Customs & Duties
KidJoy Lab is not responsible for customs fees or import taxes once the order has shipped. By completing your purchase, you acknowledge that customs charges may apply depending on your country's regulations.
Delivery Timescales
Please consider the following timeframes for receiving your order:
Processing Time: 3-5 business days.
Shipping Time: 6-12 business days.
The total estimated time from when you place your order to when you receive it is the sum of both periods.
Tracking Information
Once your order ships, you'll receive a confirmation email with a tracking number.
Fast and Reliable Shipping Options
At our company, our shipping policy is designed to provide you with fast and reliable options for delivery. We understand that timely shipping is important to our customers, which is why we offer several choices, including standard and expedited shipping. Because of these varied options, customers can select the service that best suits their needs and timelines. This flexibility ensures that you receive your orders when you need them, enhancing your shopping experience.
Clear Tracking and Updates
Communication is key when it comes to shipping, so our shipping policy includes a comprehensive tracking system. After placing your order, you will receive real-time updates and tracking information via email. This transparency allows you to monitor the progress of your package and plan accordingly. Therefore, if there are any delays or issues, you’ll be notified promptly so you can stay informed about your shipment.
International Shipping Considerations
We aim to serve customers globally through our shipping policy that includes international shipping options. However, shipping charges and delivery times may vary depending on the destination. Import duties or taxes might also apply in some locations, so it's essential to be aware of these details before placing an international order. We strive to provide as much information as possible to make your international shopping experience seamless and enjoyable.